Lidl brought us in to manage the project from the very beginning.
We planned a recruitment process that would be fair and valid. This incorporated a strategy to help us screen and assess a high volume of candidates while ensuring each and every candidate had a positive experience.
The process included:
- a basic online screening questionnaire
- telephone interviews to assess experience, behaviours and motivation
- written numeracy and accuracy tests
- face-to-face interviews
We set up communication timelines to ensure each applicant would receive update emails and phone calls throughout their candidate journey. Given the large number of candidates we needed to recruit, we put a dedicated team in place, including telephone interviewers and associates based at our offices.
We used an application tracking system (ATS) to help us manage and monitor the whole process. This also helped us keep the client updated on progress.
”Regularly providing Lidl with management information was key to our communication strategy,” explains founding partner, Louise Gallant. “Our regular updates gave them confidence that we were managing the high volume of applications and assessments efficiently.”